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Need help?

If you don't find the answers to your questions below we are

available for contact via e-mail Monday to Friday 9am - 5pm CET. 

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Where is my order?

Hopefully on its way! You can keep track of your order with the tracking number provided in your Shipping Confirmation email.

Can I cancel my order?

If you want to cancel your order, please contact us as soon as possible. In cases where the order already have been shipped, you are required to receive the order and return the products back to us again. When we have received the goods we will refund your payment.

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What is the delivery time?

All our orders are shipped out of our warehouse in New Jersey, USA. Delivery normally takes about 5-10 working days from the time you receive the Order Confirmation. 

What is the delivery costs?

The delivery costs depends on your order's destination. Additional delivery costs will be displayed in the checkout.

Do I pay for VAT and customs?

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are imposed once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. Please contact your local customs office for more information.

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How do I return my order?

You have the right to return or exchange your purchase within a period of 30 calendar days after the day you receive the products*. If you wish to return your order, simply notify our customer service team via email and provide them with information of your order number, tracking number on the return shipping label, which product you wish to return and the reason for your return. Use the prepaid return shipping label included in the parcel to send the product back to us from your nearest post office. Click here to see our step-by-step returns process.

*Products in the deal section can only be returned or exchanged within 14 days of purchase date.

Have you received my return?

As soon as the warehouse receives and approves the return we will send you a confirmation of the returned products.

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How do I exchange an item I ordered?

Purchased products can be exchanged for a different size and/or color. Simply contact customer services and use the returns shipping label included with your order. Send the parcel back to us from your nearest post office. Place a new order for the product you wish to exchange for and we will send it free of charge. As soon as we receive your return we will refund you for it.

Can I exchange or return my order at a physical store?

Yes, you can always return your products to any of our flagship stores. Please note that all exchanges are based on stock availability at the particular store.

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When will I receive my refund?

If we approve your return, we will refund your order in full. Once we have processed the refund in our systems, you will receive the amount into your account within 3-5 business days.

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What payment options are available?

We accept American Express, Diners cards, Discover, Maestro, MasterCard, Visa, PayPal and various other local debit cards.

Why has my payment been refused?

Adyen is our Payment Service Provider and manages all of our banking transactions. The security check is high and therefore there are several possible reasons why a payment may be refused. Please consider using an alternative payment method such as PayPal, contact our customer service department, or visit us at one of our flagship stores and we will do everything we can to help.

Is my payment information safe?

Your payment is handled by Adyen with secure encryption under strict security regulations. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.

When will my account be charged?

The amount or your order is reserved on your card the moment you place the order but the actual charge is processed when the order is shipped.

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What is a wale?

The size of the width of the corduroy material. The number of ridges per inch.

What are the washing instructions for the products?

All of our garments come with specific washing instructions to help you keep your garment flawless. All of our clothing is made from cotton and/or elastane. There is a maximum shrinkage of 5%.  

  • General information regarding corduroy material:
    Gentle wash at 30°C with similar colours. Both wash and iron inside out, at a low temperature.  
  • General information regarding jersey material:
    Wash T-shirts at 30°C on a gentle cycle, with similar colours.
    Wash sweatshirts at 40°C with similar colours.  
  • Please refer to the care label inside your garment for best results.

What is my size?

We have a wide selection of sizes for you to find the perfect fit. Here you will find our size chart.

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Do you use cookies?

Yes, we use cookies on the website to give you a better customer experience and support. Read our Cookies Policy for further information.

Do you save any personal information?

Yes, we do, but only according to applicable laws. We care about protecting your personal integrity and always strive to protect it in the best possible way. Please read our Privacy Policy for more detailed information.